"A *fudge* up on your part does not constitute an emergency on my part"
What? You can't read the salesperson's mind?
'Zackly. And EVERYTHING is an emergency to this guy. Here's his other famous move, which will be repeated Wednesday:
'Oh, I see the Fibergrate truck came in. I called XYZ Construction and told them to come pick their order up'.
'Umm, it's actually backordered. Wasn't on the truck. Might be coming in LTL in the next few days, but I'm not really sure.'
'Are you sure?'
'Yes, I'm sure it's not on there. I really have NO idea when it will be here. You could call and check'
(Because I now have 50,000 square feet of this *feces* to deal with, and I don't REALLY give a crap where your 120 feet are. *8==>*.And no, it's not REALLY my job to follow up on YOUR special order *feces*. And why would you call the customer without checking to see that the *feces* is actually, you know, HERE!?)
'Well, I already called the customer. Did you call Fibregrate and see what's up?' (This is accompanied with a facial expression that those of you with dogs who crap on the rug would recognize instantly.)
'Well, looks like lunch! I'll see ya later!'
FWIW, the Naval Commander GM LOVES that kind of *feces*. He looks at me one day and says:
'I like the way you challenge the sales guys to do follow up'
What they're REALLY supposed to do is look at the packing list the vendor faxes us right after the truck leaves Texas, not just assume their *feces* is on there.
Part of their job. My end is when *feces* is on the packing list and NOT on the truck, or even better when *feces* is on the truck and NOT on the packing list.